Refund and Returns Policy

At Britain Buy, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

The item must be unused and in its original condition
The item must be returned in the original packaging
Proof of purchase or order confirmation is required

Certain items may not be eligible for return due to hygiene or safety reasons.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping charges are generally non-refundable unless the item received was damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will work quickly to resolve the issue.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.

We recommend using a trackable shipping service when returning items.

Non-Returnable Items

The following items may not be eligible for return:

Used products
Items damaged by misuse
Personal care or hygiene-related products
Clearance or final sale items

Order Cancellations

Orders may only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us:

AZUZ LTD
2 Frederick Street, Kings Cross,
London, United Kingdom, WC1X 0ND

Email: Admin@britainbuy.store
Phone: +44 7888891507

Thank you for shopping with Britain Buy.